Position: IT Support Technician
Location: Palm Beach County, FL (On-Site with Hybrid Flexibility)
Company: Grandfada Distribution – Lydia Rice & Everyday Essentials
Website: grandfada.com
About Us:
At Grandfada Distribution, we merge legacy with logistics. Founded in honor of a Jamaican provider known as “Grandfada,” we distribute culturally rooted food products and everyday essentials across the Caribbean and U.S. markets. As our company grows, we rely on efficient, secure, and connected technology to keep our operations running strong—and that’s where you come in.
The Role:
We’re seeking a reliable and solution-oriented IT Support Technician to maintain our technology infrastructure and support day-to-day tech operations. You’ll be the go-to person for troubleshooting hardware, software, and system issues—helping our team stay connected, protected, and productive.
Key Responsibilities:
- Provide technical support for laptops, desktops, printers, and network systems
- Troubleshoot and resolve software, hardware, and connectivity issues (on-site and remote)
- Maintain IT inventory, equipment setup, and user account management
- Monitor and support Wi-Fi, routers, and internal server performance
- Install and update software across teams and devices
- Ensure cybersecurity protocols are in place and followed
- Support any tech needs related to our warehouse, POS systems, or Shopify backend
- Assist with onboarding of new team members (accounts, devices, systems access)
Qualifications:
- 2+ years experience in IT support, helpdesk, or systems administration
- Familiarity with Windows and Mac OS, Google Workspace, and remote support tools
- Knowledge of networking basics (TCP/IP, LAN/WAN, firewalls, routers, etc.)
- Experience supporting small business or startup environments a plus
- Ability to prioritize, document, and communicate solutions clearly
- Trustworthy, discreet, and proactive under pressure
What We Offer:
- Competitive pay based on experience
- Flexible hybrid work opportunities and a team-focused environment
- Room to grow in a fast-paced, mission-driven company
- The chance to support a brand that blends tech, tradition, and impact
📩 To apply, please send your resume and a short note about your technical background to careers@grandfada.com
Keep us connected. Protect our systems. Power the purpose. 🖥️🌾